This privacy policy outlines how we your personal data when visiting the Janro website or placing an order for washing lines with us. The privacy policy is intended to give you complete transparency about how your data is used and your rights. Please familiarise yourself with this policy for your peace of mind.

Our contact details

Name: CAIN, Janice Wendy Thomasina

Address: West Point, Second Floor, Mucklow Office Park, Mucklow Hill, Halesowen, West Midlands, United Kingdom, B62 8DY

Phone Number: 07904 257 822

E-mail: jan@jan-ro.co.uk

The type of personal information we collect

We currently collect and process the following information:

• Personal identifiers, contacts, and characteristics (for example, name and contact details)

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

• Placing a bulk order for Janro wall mounted washing lines on behalf of a company
• Placing a single order for Janro heavy duty washing lines

We use the information that you have given us  to fulfill an order for our indoor or outdoor clotheslines clarify your requirements.

We may share this information with our washing line manufacturer and logistics providers.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

Your consent. You are able to remove your consent at any time. You can do this by contacting info@jan-ro.co.uk.

How we store your personal information

Your information is securely stored.

We keep information relating to orders for up to three years after the order has been fulfilled to facilitate repeat orders. We will then dispose your information by removing them from Google Cloud storage and Outlook email.

Your data protection rights

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal information.

Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing – You have the right to object to the processing of your personal information in certain circumstances.

Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at info@jan-ro.co.uk, 07904 257 822 or Dominique House, 1 Church Road, Netherton, Dudley, West Midlands, United Kingdom, DY2 0LY if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at info@jan-ro.co.uk, 07904 257 822 and or Dominique House, 1 Church Road, Netherton, Dudley, West Midlands, United Kingdom, DY2 0LY.

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

ICO website: www.ico.org.uk